> ## Documentation Index > Fetch the complete documentation index at: https://docs.maalbar.dk/llms.txt > Use this file to discover all available pages before exploring further. # Helpdesk Q&A **Q: Where can I find the API documentation?** All API documentation is available at [https://docs.maalbar.dk](https://docs.maalbar.dk). This covers authentication, all endpoints, rate limits, and code examples. **Q: Where do I start when setting up Målbar for the first time?** Start by mapping your supply chain, then follow these steps in order: \\ 1. Create all supplier locations (start as far upstream as possible)\\ 2. Create warehouses\\ 3. Create sales channels\\ 4. Define routes between known locations \\ 5. Set up Country Shares \\ 6. Create your first product screening. \ If you already have screenings in the Excel tool, complete steps 1–5 first and then email [helpdesk@maalbar.dk](mailto:helpdesk@maalbar.dk) — Målbar will upload your existing data to the Webtool. **Q: How do I register email addresses to share screenings?** Send an email to [helpdesk@maalbar.dk](mailto:helpdesk@maalbar.dk) with the email addresses you want to register. Målbar will add them to your account so those addresses can access shared screenings. **Q: What are the helpdesk opening hours?** The Målbar helpdesk is available Monday–Friday, 09:00–16:00 CET. You can reach us at [helpdesk@maalbar.dk](mailto:helpdesk@maalbar.dk) **Q: I have existing data in the Excel tool — do I need to re-enter everything?** No. Once you have completed your locations, routes, and country shares in the Webtool, email [helpdesk@maalbar.dk](mailto:helpdesk@maalbar.dk). Målbar will migrate your existing Excel data and unlock additional features. **Q: Can I have the same supplier in multiple countries?** No — each supplier location is tied to one specific country and address. If a supplier operates in multiple countries, create a separate supplier location for each country. **Q: What is the difference between tier 1 and tier 2 suppliers?** A tier 1 supplier is your direct supplier — the one you purchase the product from. A tier 2 supplier is a sub-supplier that delivers materials or components to your tier 1 supplier. Målbar recommends registering as far back in the supply chain as you know. **Q: Do I need to add a warehouse if I don't own one?** No. If you don't use warehouses, distribution is handled via Direct in the Country Shares overview. Only add a warehouse if you own or control a storage location, or purchase a storage service from a provider. **Q: I receive goods by both air and sea at the same warehouse — how do I handle that?** Create the warehouse twice — once for each transport method. Name them clearly, for example "Warehouse Copenhagen AIR" and "Warehouse Copenhagen SEA". **Q: What does Unknown mean as a sales channel?** Unknown covers ex-works agreements where your B2B customer picks up goods from your warehouse and transports them to a destination you don't know. An Unknown location is pre-created for you in the tool — you can rename it or narrow the region if you know the goods end up in a specific continent. **Q: Do I need to add routes for all locations?** No — only add routes where both the departure and arrival locations are known. If you don't know where the goods came from or where they're going, the Webtool applies PEF default calculations automatically. **Q: How do I find the distance between two locations?** Use EcoTransit at ecotransit.org. It calculates distances as goods would actually travel — unlike Google Maps, which is not designed for freight routing. Enter your departure and arrival, select the transport method, and click Calculate. Use the distance shown under the Mobility tab. **Q: What is COGS and why do I need it for Country Shares?** COGS stands for Cost Of Goods Sold — your turnover in cost prices, not sales prices. Målbar uses this to weight B2B and B2C sales correctly. Example: you sell 10 chairs at 1,000€ each (turnover 10,000€) but each costs you 200€, so COGS = 2,000€. **Q: What does Direct mean in the Country Shares matrix?** The Direct column is the share of goods delivered directly from a supplier to a sales location — without going through a warehouse. Which supplier delivers directly is registered in the product screening, not here. **Q: Can I have more than one Country Share?** Yes. You can create multiple country shares — for example one per financial year. Only one can be set as default, which is automatically applied when creating new screenings. You can override the default within a specific screening. **Q: Can I edit a Country Share after locking it** No. Once you click Lock country share, that version cannot be edited. Use Save draft if you need to continue working on it later. **Q: How do I share a screening with my supplier?** Open the screening, click the three dots in the top right corner, and select Share screening. Copy the link and send it to your supplier. They can fill in data directly — no Målbar account needed. Once done, they click "I'm done editing" and you receive an email notification. **Q: Can my supplier edit the product name or SKU?** No. The supplier cannot change the Name, SKU, or EAN fields in Base Data. They can only edit materials, production data, and other input fields. **Q: What is the difference between a product and a component?** A product is a final item you sell. A component is a sub-part of a product — for example the legs of a chair. Any product screening can be reused as a component inside another screening. **Q: What screening type should I choose?** Use Product for all final products. Use Product-ready component for finished parts ready to assemble. Use Scalable component for materials sold by area or length (e.g. textile per m²). Use Electrical component for anything that uses or conducts electricity. **Q: Why is the product category important?** The category — together with the supplier location — determines which use phase and end of life calculations are applied. Choosing the wrong category can significantly affect the accuracy of results. **Q: What is the difference between product replacement Quality and Logistics?** Quality replacements are products physically re-delivered to customers due to claims — discounts and credit notes do not count. Logistics replacements are products lost or damaged during transport and storage. Both are entered as a percentage per year. If left empty, PEF defaults are used. **Q: Can we give our customer access to view our screening results?** It depends on whether your customer is a Målbar user or not. **If your customer is a Målbar user:** You can share screenings directly with them via Målbar LCA. Shared screenings are available as structured data — not just a static file — and your customer can even use them as components in their own product modelling. In most cases you will only need to screen from Cradle to Gate, and your customer builds the rest on top. **If your customer is not a Målbar user:** It is not possible to give them direct access to the system. Adding them to your account would also give them the ability to edit your screenings, which is not desirable. In that case, the best option is to send them a **self-assessment report**. You find it by clicking the three dots next to 'View Results' on a screening and selecting 'Download self-assessment Report'. It gives a clear, visual summary of the results that can be shared in meetings or for internal review. Unverified screenings cannot be used as formal documentation outside your organisation. If you need a verified result for external use, see the [Verification guide](/guides/verification). If you are considering getting your customer set up as a Målbar user, reach out to [helpdesk@maalbar.dk](mailto:helpdesk@maalbar.dk) and we can find the best solution together. **Q: Jeg tilføjede en supplier på et produkt, og udledningen steg pludselig til et urealistisk højt tal — hvad sker der?** Problemet opstår typisk i Masterbox-dimensionerne. Målbar LCA forventer at dimensioner indtastes i meter. Hvis de er tastet ind i centimeter, tolker systemet dem som meter — og opfatter dermed en meget stor masterbox. Konkret eksempel: Hvis din masterbox er 145 cm × 26 cm × 50 cm, og du taster 145 × 26 × 50, vil Målbar LCA tolke det som 145 m × 26 m × 50 m. Det giver en absurd stor pakke og dermed en urealistisk høj udledning. Løsningen er at konvertere dimensionerne til meter inden du gemmer: 145 cm = 1,45 m, 26 cm = 0,26 m, 50 cm = 0,50 m. Ret dimensionerne og tjek om tallet falder til et realistisk niveau. Kontakt [helpdesk@maalbar.dk](mailto:helpdesk@maalbar.dk) hvis problemet ikke løser sig. **Q: What happens to my data if I change the screening type?** Changing the screening type in Base Data will cause existing material data to be lost. Different screening types handle materials in fundamentally different ways — for example, a packaging type requires all input to be entered in the packaging section, and materials entered in the standard section are not included. Data cannot be moved automatically. Export your data first if you need to keep a record, then re-enter it under the correct section after switching. **Q: Why did my CO2 footprint increase significantly after switching to the packaging type?** The increase is most likely caused by a change in how distribution is calculated. Switching to the packaging type changes how the screening is treated in distribution calculations, which can result in a significant footprint increase. **Q: How do I export a CSV from Målbar LCA?** There are two options. The Overview CSV gives a snapshot of all your screenings — go to the Screenings overview, select one or more screenings using the checkbox on the left, then click the CSV export button that appears. The Detailed CSV gives a full breakdown of a single screening — open the screening and click the download icon inside it. Use both together: the Overview CSV to identify which products to focus on, and the Detailed CSV to document the full data behind a specific product.